Help Centre
Quick answers about Villaspin accounts, payments and verification.
About This Site
We run an independent guide to Villaspin Casino. Our pages cover the welcome offers, VIP levels, payments and verification so that you know the rules before you sign up.
We cannot log into, change or close a Villaspin account. Anything related to your balance, a payout or account status has to go to Villaspin support.
How to Reach Villaspin
| Channel | Details |
|---|---|
| Live chat | On the casino website, best for urgent cashier questions |
| [email protected] | |
| Self-exclusion | [email protected] |
| Phone | Not offered |
Higher VIP levels add a personal VIP manager and priority support. The site can be used in eight languages, including English.
Frequent Questions
How long does a payout take? Requests are processed within three business days. Extra time may be added by your bank or payment provider after that.
Do I need to verify my account? Yes. Full KYC is required before any withdrawal and when lifetime deposits pass €2,000. Prepare a photo ID, a selfie with that ID and a recent bank statement or utility bill. The name must match the account and the ID must be valid for at least three more months.
How quickly must I send documents? Within 14 days of the request. If the player cannot be reached within two weeks of a withdrawal request, the account can be locked.
Can I keep my bonus and withdraw? No. A withdrawal request while a bonus is active cancels the bonus together with its winnings.
Is there an inactivity fee? Yes, €10 per month after 12 months without a login, charged while money remains in the account.
Tips for a Faster Answer
Write from the email address registered at the casino, include the date, amount and payment method, and attach screenshots where possible. Never send your password to anyone.